Returns Policy
Returns & Exchanges
We accept returns and exchanges under the conditions outlined below.
Eligibility
To be eligible for a return or exchange:
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The item must be unused and in its original condition.
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All original packaging must be intact.
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The request must be made within 3 days of delivery.
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The item must not show signs of wear, damage, or alteration.
Pre-Orders & Sourced Items
Items sourced on demand or specially requested for a client are not eligible for return unless there is a manufacturing defect.
Exchanges
Size exchanges are subject to availability.
If the requested size is unavailable, store credit may be issued.
Refunds
Approved returns are eligible for:
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Exchange
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Store credit
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Refund (case-by-case basis)
Shipping costs are non-refundable.
Return shipping fees are the responsibility of the client unless the item is defective.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will review and resolve the issue promptly.
How to Request a Return
To request a return or exchange, please contact us via:
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Email
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WhatsApp
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Instagram Direct Message
Our team will provide return instructions.
